Frequently Asked Questions
Everything you need to know about building your perfect home with Neighbor.
What is the standard shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our specialized white-glove partners and typically arrive within 2-3 weeks depending on your location.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. All Neighbor furniture comes with a 3-year limited warranty covering structural defects and manufacturing issues.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund minus a flat-rate return shipping fee.
Are your materials sustainably sourced?
Sustainability is at our core. We use FSC-certified wood, recycled ocean plastic fabrics, and low-VOC finishes to ensure our products are safe for your home and the planet.
Can I request fabric swatches before purchasing?
Absolutely. You can order a complimentary swatch kit through our website to see and feel our premium outdoor and indoor fabrics in your own space.
Do you offer assembly services?
Most of our furniture is designed for easy assembly with included tools. For a seamless experience, you can select 'White Glove Delivery' at checkout for professional assembly and packaging removal.